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August 04, 2020

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Organisation Name: Being The Best We Can: Self-assessment and peer review reports
The Being The Best We Can Framework and Toolkit has been developed by the State Library of Victoria and Public Libraries Victoria Network in conjunction with Australian Continuous Improvement Group and representatives of the Scottish Library and Information Council to provide tools to assist Victorian public libraries in meeting their service obligations and objectives.

The Framework was inspired by Building on success: a public library quality improvement matrix for Scotland and is aligned with the Australian Business Excellence Framework, Ministerial Advisory Council on Public Libraries Vision and the roles of public libraries as identified in Libraries Building Communities.

The Being The Best We Can Framework recognises the specific requirements of the services delivered by public libraries and the ways they can be delivered to support wider government policies, by enabling libraries to:

* Take stock of current performance, answering the key questions: How well are we doing? How do we know? What are we going to do now?

* Identify and understand key strengths and areas for improvement.

* Share best practice and establish benchmarks for services to aspire to.

* Demonstrate the relevance and value of the library service to community and key stakeholders.

Nine library services, representing a mix of single municipality library services and regional corporations as well as metropolitan and rural library services, volunteered to pilot the Being The Best We Can Framework as part of the project.

The process involved:

* Self-assessment by the library service - supported with training and guidance from Australian Continuous Improvement Group and the Statewide Public Library Development Projects team.

* Verification of the self-evaluation process and outcomes by two peer reviewers to provide an impartial and independent perspective.

Reports of the self-assessment and peer reviews are now available for the following library services:
  • Bayside Library Service
  • Campaspe Regional Library
  • Central Highlands Regional Library Corporation
  • City of Greater Dandenong Libraries
  • East Gippsland Shire Library
  • Goulburn Valley Regional Library Corporation
  • Melton Library and Information Service
  • Port Phillip Library Service
  • Yarra Plenty Regional Library
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